Refund and Returns
Yenn will accept returns of unused and unopened products within 7 days from the shipping date. Unfortunately and without exception, we cannot accept returns on used or opened items. This is due to the nature of our product.
Please email email@example.com to inform us of your return and remember to include your invoice with it too. Returns without the original order number/invoice will not be accepted and a refund cannot be issued.
Yenn is not responsible for any returns that become lost when being returned to us. We advise you to get tracking information on all parcels being returned.
If you need assistance with your return please email us - firstname.lastname@example.org
If you purchased your item at a store, please understand that each store has its own return policy. Returns for purchases made in a retail location or online store other than Yenn Online Shop may not be returned to us.
Our website accommodates delivery only to South Africa at this time.
If you are an international customer, please mail us and we will do our best to accommodate your order.
We process orders Monday through Friday in the order that they are received.. We strive to have your package ready for delivery on the next business day. Holiday volumes may add 3 business days.
If you have received your order and it is damaged, we're so sorry that this happened. Please do the following to ensure a refund or replacement.
- Take a photograph of the damaged item and email it to us immediately.
- Include your original order number and your contact details in the email.
- We will inform you of our next steps over email.
Keep in touch by emailing us email@example.com with your query.